Jeterix wrote: ↑
Tue 2 Jun 2020 2:39 PM
I don't think that it takes that long. All they have to do is look at a screenshot and ban someone.
That is the "mindset-problem" i was hinting at with my previous post.
For the single user and their problem, it is very often "only a small amount of work" but from the staff POV it's tons of stuff.
Looking at one screenshot and banning someone or not is easy. (but that's not all, you also have to inform banned person, document it in the ban forum, maybe dispute the ban with the banned person, as they are allowed to be heard about their bans, etc...) But that aside, even if it is "only looking at a screenshot": One might send screenshots uncropped or hard to read, the next sends 10screenshots with half an hour back and forth before an actual offense happens, the next sends a screenshot but he has heavily edited it, and the next sends a screenshot that looks unedited but was completely faked with things that were never said. All of those cases have to be accounted for, or otherwise your server is suddenly the server that just bans people without evidence.
So, how much time is acceptable to spend? How much time is too much? The opinions may differ. Especially when you ask different people from different groups.
Should the server have one person monitoring chats at all time? Only when population is above 500players? Active monitoring or just reacting to complaints or "when staff is online anyways"? How many reports do you need to work on per day so that no report sits around longer than 24hours? Or is 24h too long? Or too short? Who gets to decide all that?
The answer is obvious, the staff gets to decide what they deem appropriate for their server, and the middle way of giving a tiny bit of responsibility to their userbase to police their private chats themselves isn't anything to write home about