It’s a even more basic than that - it’s multiple accounts created on the same computer that causes the issue. This was stated in discord by the gms. So there will be false positives triggered by the low quality check and then manual work to be done to review the facts which can take days and then you get situations like this. Let’s have a little imagination here and think about how this plays out. One person installs the game and creates the account on one computer. He then shows the game to significant other or kid. The wife / kid is interested, wants to try it out. They create a unique account ( but on the same computer) cause they read the rules. But then they want to play together so they install the game on other computer and now are flagged and banned for multiple accounts. Who thinks this is ok? Nothing more to be said indeed.gotwqqd wrote: ↑Fri Jul 12, 2019 1:27 amSeems to me this is about two instances of the game running on one computerSleepwell wrote: ↑Thu Jul 11, 2019 5:24 pmIf everything is done by the book, then multiple accounts on a single computer could potentially be expected. Say you have a family that all plays mid, but plays at different times on different accounts. That is "multiple accounts" as per the rules. The rules are vague and can be interpreted by you or the gms however they want. If a gm wants to ban you for playing one realm on multiple computers because that computer is also used to log into 4 other accounts (even if only one realm is played by all accounts), by the rule as written, they are well within their rights (even if they didnt use the "our server our rules " statement),Uthred wrote: ↑Wed Jul 10, 2019 7:54 am
To sum things up:
Our rule says one account per person, our general assumption is that one computer means one person. Unless it's a clear cut case of buff botting / multi boxing or circumventing the realm timer, these bans are manually reviewed once we are contacted and if it turns out that it's actually just a family / household these bans are reverted. However, these are the exceptions, the vast majority of cases are clear cut buff bots or other realm accounts. This particular case is a mixture of both, we believe them that this is a family, however, there were cases of realm timer circumvention and most likely at least one of the accounts is an additional account.
In a perfect world, we would not have to ban anyone and running this server would be much more fun. Our goal is surely not to ban as many players as we can, but to PROTECT as many as we can from cheaters and people who hurt this community. And yes, we can make mistakes, but 99% of the time we catch people who try to harm the server/community and you don’t read in forums or on discord about all the solved issues as those honest players contacted us in a friendly and professional manner instead of calling us names and worse.
Nothing more to say.
I find it hard to believe that you couldn’t have more than one login on a game install on one computer