FAQs

Started 19 Jul 2018
by Uthred
in Support Center
How do I get connected?

Check our wiki for detailed informations. -->http://playphoenix.wiki/how-to-play-2/

Where can I find the rules of the server?

There is a dedicated section on our wiki, you shall obey! --> http://playphoenix.wiki/server-rules/

When will the Beta end/server launch?

We do not have yet an estimated date to communicate, be sure that as soon as we will have a good idea about it we will be glad to share it with the community.
Also remember everything on the server will be wiped after the beta, so official launch will be a fresh start for everyone.

Where can I report a bug?

We are actively working to correct all the bugs one can find. We appreciate the feedback from players and invite you to report all bugs here --> https://tracker.playphoenix.online/
Please be sure to check that your issue has not been already reported (we have a built-in feature for that).

Every time I log in, the game crashes instantly. Why?

Maybe your UI is not working on this server. Try to log in with classic UI. If you dont crash, then it is your Ui fault. Check this thread for working UIs --> https://playphoenix.online/viewtopic.php?f=26&t=494

I'm still having troubles to log in. What can i do?

Join our Discord. There are troubleshooting channels where people will help you. --> https://discord.gg/XvAKVNQ

How can I reach a Gamemaster/Staff member?

You can talk to us directly on Discord or use the /appeal command in game.

Any social media?

Sure here they are:
Facebook --> https://www.facebook.com/PhoenixFreeshard/
Twitter --> https://twitter.com/phoenix_shard?lang=en
Reddit --> Currently working on it!
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