please check you email to verfiy access does not work

Started 21 May 2019

by Myrtana88

in Support Center

Hi,

a few days I cannot log because of that message, but I don't get any email

not in spam folder or else.
We tried : - New email with new pw , new install of the game, we checked the account control, make some restarts , tried at 2 computers, but nothing worked

can anyone help please ?

cannot play since over a week.

with best regards,
Sandra

Tue 21 May 2019 7:39 PM by Asbru

Hello,

i have the same problem ?

best regards
Asbru

Wed 22 May 2019 4:48 AM by Ashok

https://forum.playphoenix.online/viewtopic.php?p=35655#p35655

Wed 22 May 2019 8:20 AM by Myrtana88

Hello Ashok,

we tried this but dont get any access mail

what can we do now ?

with best regards,
Sandra

Wed 22 May 2019 11:47 AM by Ashok

Continue reading the linked post and do not stop at 50%.

Wed 22 May 2019 2:32 PM by Hawkaye

Same issue here the email verification has worked fine in the past it always went to my main inbox now I'm getting nothing the linked post is not helpful just goes over where a email may end up I think there is an issue with you auth email server

Wed 22 May 2019 8:40 PM by Myrtana88

I send you a private message ashok, hope you can send me a link that work for me

cant play since weeks now

Sun 26 May 2019 3:45 PM by nuscher

I checked my e-mail address. All correct! I do not get verify email sent!

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