Please read!

Started 26 Jan 2019
by Vivien
in Tavern
Dear Players,

Please read carefully:

a) Lately, we receive more and more appeals regarding grief play.
“They are issuing damage on our already pulled mobs” – “They promised us a roll on items and didn’t roll” – They promised us XYZ, but we didn’t get it”
These are just a few examples.
If you are running into any situation similar to those we mentioned:
Be aware of who you play with. If you don’t know them, just be cautious. For the most part, we have nice and fair players on this server, but there are always some black sheep.

To help us deal with these appeals, please take screenshots/videos of anything which can help the team to evaluate the situation.
In many cases we can’t react/solve the situation because it ends up like a “he said/she said”.

b) You can imagine that with so many players playing Phoenix, we are very busy fixing bugs, helping players etc. and it keeps us from adding new content like quests and such.
Please think twice before you make an appeal. Ask yourself if it is really needed or if you could solve the situation on your own.
If you appeal or find a bug, please explain it as detailed as possible to make it easier for us to understand and resolve.

Generally:

Please keep in mind that all staff is doing this in their free time and voluntarily to provide you with this server. We do not get paid for this, nor are we unemployed. We have jobs and families and dedicate a lot of time here.
This said, please refrain from sending us personal messages on discord regarding “general questions and such” and if you do, please understand that we might not have the time to answer.
The same applies to other questions. We are not at the computer 24/7 so please be patient.
Please treat the staff respectfully for the above-mentioned reasons.
We provide you with a free server and want everyone to enjoy it - even us
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